Return and Refund Policy – Sale Off Shop

At Sale Off Shop, customer satisfaction is our top priority. This Return and Refund Policy explains the conditions under which returns and refunds are accepted.

1. Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be unused, in the same condition as received, and in their original packaging.

• Certain items, such as personal care products, perishable goods, or customized products, cannot be returned.

2. Exchanges

• If you receive a defective or damaged product, please contact us immediately at support@saleoffshop.shop with proof (e.g., photos).

• We will arrange an exchange or replacement at no additional cost.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable, except in cases where the return is due to our error.

4. Return Shipping

• Customers are responsible for paying return shipping costs, unless the return is the result of a defective or incorrect product.

• We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

5. Contact Us

For questions regarding returns and refunds, please contact us:
📧 support@saleoffshop.shop